It is my goal and commitment to provide a unique and outstanding massage experience to all of my clients. So out of consideration for both therapist and clients’ time, we have adopted the following policies:
ARRIVAL TO YOUR MASSAGE
Please arrive for your appointment 15 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form (new clients), change and prepare for the service. All massages have a specific time schedule and early arrival allows for a relaxed and unhurried experience.
LATE ARRIVAL POLICY
Late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at therapist’s discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
CANCELLATION AND NO SHOW POLICY
Please provide at least 24 hours notice if you need to reschedule or cancel a treatment. This gives RBM&W, LLC enough time to fill the slot. If a client fails to cancel within 24 hours or fails to show for appointments multiple times (2 or more), they will be asked to pre-pay for future services.